SSB GROUP HEALTH INSURANCE AND GPA
Dear Members,
We are aware about your concerns and issues.
Members data was submitted to Anand Rathi, our brokers well before the required time. However, They have NOT been able to correctly reformat the data to their desired format, and in the process they have created far too many errors in the data, the Policy Document and members cards, as we all have seen.
Corrections filed by BCs have been sent to AR, for rectification.
However we assure all that incorrect data shall not be a hurdle for receiving authorized benefits, including for names missing or incorrect names in the policy document.
All members are requested to use the information given here and also file for correction of data , using the contact details given here, if not already done.
For the next year we may not rely on AR or even Star. They have amply proved that they are not dependable and cannot be trusted. We have been receiving assurances for early resolution of all issues but the ground situation indicates that they are incapable of timely action.
We are sorry for our misplaced trust.
Thank You all.
(click to download or peruse desired documents )
BASE POLICY
PARENTS POLICY
e CARDS:
(your card is your
S No.pdf.)
PRIMARY MEMBERS
PARENTS
PARENTS (Rectified)
GPA POLICY (GROUP PERSONAL ACCIDENT)
CONTACT NUMBERS
ANAND RATHI: For all kinds of help.
NIRZARA SALVI – 9372583233 ; nirzarasalvi@rathi.com
STAR HEALTH : for hospital admission issues
MANDAR DAOO -WhatsApp: 8097281778 ; corporatemumbai@starhealth.in
DATA CORRECTION: ALL TYPES – DOB, NAMES MISSING, WRONG NAME etc
Abhijeet Shellar: Relationship Manager, AR
abhijeetshelar@rathi.com
+91 98200 97380
UMESH BORAPPA GOWDA – Relationship Manager <Umesh.gowda@starhealth.in> |
8104825436, 7738225283
ESCALATION MATRIX : STAR
1.First Level contact: Mr.Mandar Daoo– Claims – cell number :08097281778 email id: Corporatemumbai@starhealth.in
- Second level contact : Mr.Mangesh Khapne – Claims –07738657444 email id: Corporatemumbai@starhealth.in
- Final Escalation Ms. Shalaka Sawant – Claims – 022 45203541 / 9619489597 email id:shalaka.sawant@starhealth.in
4. Grievances: Grievances@starhealth.in
gro@starhealth.in
(Please quote Policy No and employee id in grievances )
Other Essential email id’s and contact numbers:
• 24×7 Toll Free Number for Claim Intimation:1800 425 2255
- For Further Requirements: 022 45203522/33
• Claim Intimation E-mail: support@starhealth.in
- E-mail: Corporatemumbai@starhealth.in
• E-card download
link: https://portal.starhealth.in/Agent/NewGen/GenerateIdCard.aspx
• Online claim status: http://www.starhealth.in/claimstatus.php
• Network Hospital List: www.starhealth.in
• Excluded hospital list : www.starhealth.in
CLAIMS AND REIMBURSEMENT
- The claim documents can be couriered on the below mentioned address-
Star Health & Allied Insurance Co. Ltd.
349 Business Point, 204 -205, 2nd Floor,
Near Sai Service, Western Express Highway,
Andheri (E), Mumbai- 400069
Toll free :18001038318 ; support@starhealth.in
CLAIM INTIMATION ID for REIMBURSEMENTS and HOME QUARANTINE Get claim intimation id from StarHealth on mail Id: support@starhealth.in .
Mention the following details or you can call on Toll Free Number 18001038318 and they will provide you Claim Intimation number. Subject Line of Mail:- Require Claim Intimation Number Policy No : Name Of Corporate : Name of employee : Contact no : Employee code : Name of patient : Home Address : Date of Isolation : Reason for Admission (Diagnosis) or Home quarantine. FOR COVID HOME QUARANTINE CLAIMS. Mandatory documents for registration of claim: 1. Doctor’s advice for Home isolation/quarantine. 2. Covid Positive RT-PCR Report. 3. Bill of all Medicines with prescription. 4. Investigation Reports with Testing Lab bills (if any) 5. Doctor’s Bill with consultation notes (if any) 6. Claim form duly filled with Cancelled cheque.
(click to download the following forms for the claims)
